Refund/Exchange Policy

Thank you for shopping at MilitaryRepublic.com.
This page outlines our policies regarding returns, exchange and cancellations.
DEFECTIVE/INCORRECT PRODUCT:
If you received a damaged product, please notify us immediately for assistance. We will be more than happy to get a solution so you are 100% happy.
Pl. note that for products made of natural materials like cotton, leather etc., each piece could have some natural differences in color or texture and such reasons do not qualify for exchange or return.
If the product itself is defective, or if the final product is materially different than the design displayed in the campaign, we're here to help and have a 100% satisfaction guarantee. Under these conditions, our products can be returned within 14 days of the original purchase of the product.
We will ship you the correct product and include a pre-paid return label. As soon as you receive the replacement, you should ship the original product back to us.
Please make sure that:
The product was purchased in the last 14 days; and the product isn't used; and either
a) the product itself is defective, or
b) the final product is materially different than the design displayed on our product page or 
c) we sent you an incorrect product or size.

Products that do not meet these criteria will not be considered for return. To return a product to Military Republic email hello@ MilitaryRepublic.com and we will assist you as soon as possible.

Please be advised that once your item has been shipped, your order cannot be modified or cancelled. Orders are shipped within 12 hours in some cases. 

After you have sent an email to hello@ MilitaryRepublic.com you will receive instructions for returning your item(s).
EXCHANGES/RETURNS:
If you ordered incorrect size, and want to exchange for a different size, please make sure that the product was purchased in the last 14 days; and the product isn't used; no product will be considered for exchange if it was purchased prior to 14 days.
For all exchange/return requests:
  • Shipping charges incurred in connection with shipping the replacement and the return shipping of original product will be borne by you.
  • You will have to pay 15% re-stocking fee
  • Exchanges will only be processed once you pay the additional invoice for the above costs
  • You are responsible for the risk of loss of or damage to the product during shipping.
If you have a need for exchange please send email to  hello@MilitaryRepublic.com, and our friendly Customer Advocacy team will guide you on next steps.

Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates shown on the website. Also at times some products may run out of stock, and you will need to allow time for us to obtain new stock. And if you are not comfortable to wait, you can let us know.
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